Public offer to conclude an agreement for the provision of hotel services

This agreement is an official offer of Crown Star Limited Liability Partnership (hereinafter referred to as the Contractor), represented by its Development Director Esin Sheikhmus, acting on the basis of the Charter, to any legal entities and legally competent individuals to enter into an Agreement for the provision of hotel services on the terms and conditions set forth below.

This document, containing all the essential terms of the Agreement, is a public offer in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan and is posted on the official website of the Hotel Kazakhstan: www.kazakhstanhotel.kz.

This Public Offer Agreement (hereinafter referred to as the Agreement) shall be deemed concluded and shall come into force from the moment any legal entity or capable individual (hereinafter referred to as the Guest) performs the actions provided for in this public offer, signifying the unconditional accession of such person to all the terms and conditions of this public offer without the signature of the Agreement by the Contractor and the Guest.

In accordance with paragraph 3 of Article 396 of the Civil Code of the Republic of Kazakhstan, the Guest's performance of actions aimed at fulfilling the terms of this Agreement, including the booking of hotel services and/or payment for the booked hotel services and/or check-in at the Hotel, constitutes acceptance of this public offer, which is considered the conclusion of the Agreement on the terms and conditions set forth in this public offer.

The guest agrees that all terms of this offer are clear to him.

In case of disagreement with this public offer or any of its clauses, the Guest has the right to refuse to purchase the Contractor's services, information about which is posted on the website of the Hotel "Kazakhstan Hotel".

The Contractor reserves the right to make changes to this public offer by notifying the Guest by publishing a new version of this offer on the official website of the Kazakhstan Hotel. In this regard, the Guest undertakes to regularly monitor changes on the official website.

This agreement has legal force in accordance with Article 394 of the Civil Code of the Republic of Kazakhstan and is equivalent to the agreement signed by the Parties.

Terms and definitions.

Public offer – a public proposal by the Contractor, addressed to an indefinite number of persons, to enter into an agreement with the Contractor under the terms and conditions contained in the public offer, including all appendices.

Hotel services – a set of services for providing temporary accommodation in a Hotel, including related (additional) services, the list of which is determined by the Contractor (hereinafter referred to as Services).

Contractor, Hotel "Kazakhstan Hotel" - Crown Star LLP, legal address: Republic of Kazakhstan, Almaty, Dostyk Avenue, Building 52/2.

Guest, Consumer – an individual who orders, purchases and/or uses hotel services for his/her own benefit under the terms of this public offer.

Customer – an individual (legal entity) ordering hotel or additional services under the terms of this public offer in favor of the Guest.

Parties – Hotel and Guest when jointly mentioned in the agreement.

Administration – the Contractor’s personnel performing managerial and representative functions.

Reception – a counter for receiving and accommodating guests.

An administrator is an employee of the reception and accommodation service.

The Hotel Rules are a local act of the Contractor, approved by an order, which establishes the procedure for booking, check-in, residence and provision of services at the Hotel "Kazakhstan Hotel";

A Visitor is an individual visiting the Hotel without the purpose of staying there. A visitor's purpose may be to visit a currently staying Guest.

Reservation – preliminary booking of rooms in the Hotel.

Checkout time is the time set by the Contractor for the check-in and check-out of Guests.

Room price – the cost of temporary accommodation in a room, determined by the Contractor and provided for a single price.

Additional services – food services, household services, etc., provided to the Guest on a paid or free basis by the Hotel (hereinafter collectively referred to as the “Services”).

1. Subject of the Agreement

1.1. The Contractor undertakes to provide the Guest with temporary accommodation services and other additional services on a paid basis, in accordance with the price lists posted in the lobby of the 1st floor at the accommodation service desk and on the website www.kazakhstanhotel.kz, at the Hotel "Kazakhstan Hotel", located at the address: Almaty, Dostyk Avenue, Building 52/2, and the Guest undertakes to accept and pay for the services rendered within the timeframe and in the manner stipulated by this Agreement, which has legal force and is equivalent to the agreement signed by the parties.

1.2. The fact confirming the full and unconditional acceptance of the terms and conditions of this Agreement of public offer for the provision of hotel services (hereinafter referred to as the "Agreement") set out below is the payment by the Guest for the Contractor's services and (or) the personal completion by the Guest of an application of the established form (or an order for hotel services in the booking form), which is equivalent to the conclusion between the Guest and the Contractor of an agreement for the provision of hotel services under the terms and conditions set out in this Agreement.

1.3. By accepting this Agreement, the Customer confirms its legal capacity and competence, as well as the Customer's legal right to enter into contractual relations with the Contractor.

1.4. The procedure for rendering Services under this Agreement shall be determined by the Contractor independently in accordance with the International Hotel Rules of November 2, 1981, the Civil Code of the Republic of Kazakhstan (General and Special Parts), the Law of June 5, 1991 No. 640-XII "On the Protection of Consumer Rights", the Rules for the Provision of Hotel Services in Kazakhstan, as well as other regulatory legal acts of the Republic of Kazakhstan.

1.5. Place of provision of services: Republic of Kazakhstan, Almaty, Dostyk Avenue, Building 52/2, Hotel "Kazakhstan Hotel".

2. Rights and obligations of the Contractor

2.1. The Contractor undertakes to:

2.1.1. If there are available rooms at the Hotel, ensure the reservation of hotel services in the volume and under the conditions specified in the Customer’s (Guest’s) application.

2.1.2. Provide appropriate service to the Customer (Consumer) arriving at and departing from the Hotel, in accordance with the request received from the Customer (Consumer).

2.1.3. Provide Services with high quality, in the volume, under the terms and within the timeframes specified in the application agreed upon by the Parties.

2.1.4. Provide the Customer (Guest) with reliable information about the types of Services provided at the Hotel, the methods of their provision, the terms of payment for such services and other information necessary for the fulfillment of the terms of this Agreement.

2.1.5. Be responsible for the safety of the Guest's belongings in accordance with the terms of Article 789 of the Civil Code of the Republic of Kazakhstan.

2.1.6. At the request of the Guest (Customer) and in accordance with the conditions set out in Section 5 of this Agreement, issue him/her all necessary documents confirming the Guest’s (Customer’s) accommodation in the Hotel’s rooms.

2.2. The performer has the right to:

2.2.1. At any time, unilaterally make changes to the procedure, conditions for the provision and cost of hotel services, notifying the Guest (Customer) thereof by publishing the relevant information on the Contractor's official website.

2.2.2. Require the Guest (Customer) to provide the necessary documents for check-in at the Hotel, certifying his/her identity for the Guest’s registration at the place of stay at the Hotel.

2.2.3. In the event of a no-show, the Customer is obligated to pay the cost of one (1) night's stay for the unused reservation, in accordance with the price list in effect on the date of booking. The Customer must notify the Hotel of any cancellation at least 24 hours prior to the arrival time and date specified in the order/booking request. Otherwise, the Hotel reserves the right to retain 100% of the room rate for the first day of the reservation. Free cancellation applies to reservations cancelled 24 hours or more prior to the arrival time and date specified in the order/booking request.

2.2.4. Unilaterally terminate this Agreement if the Guest violates the terms of this Agreement and the Hotel Rules, in which case the payment for the room will not be refunded.

3. Rights and obligations of the Customer (Consumer)

3.1. The Guest undertakes to:

3.1.1. Pay for the Contractor’s Services in accordance with the terms of this Agreement.

3.1.2. When on the Hotel premises, comply with the requirements of this Agreement, the Hotel Rules, and other local regulations of the Contractor.

3.1.3. Provide the accommodation service with the personal data required for check-in at the Hotel and fill out the Application Form/Registration Card.

3.1.4. Maintain public order and moral and ethical standards, refrain from excessive alcohol consumption and obscene language in public places, behave respectfully, and do not insult other Consumers or service personnel with actions or words.

3.1.5. When staying at the Hotel, comply with the rules of accommodation at the Hotel, fire safety rules, rules for the use of electrical appliances, and this Offer Agreement.

3.1.6. In the event of loss or damage to the Contractor's property due to the fault of the Guest (Consumer) or visitors invited by the Guest, the damage caused shall be compensated on-site in full in accordance with the current "Price List for Damage Compensation".

3.1.7. Observe the check-out time when leaving the Hotel.

Check-in time at the Hotel is 2:00 PM, check-out time is 12:00 PM.

The estimated time is set at the moment the electronic key is handed over to the Reception administrator.

In case of extension of stay after check-out time, the fee for stay will be charged as follows:

In case of early check-in from 06:00 to 14:00 and late check-out of the Guest and accommodation in the room from 12:00 to 18:00, the accommodation fee is charged in the amount of 50% of the room rate.

In case of early check-in (00:00 to 06:00) and late check-out (18:00 to 00:00), 100% of the room rate is charged.

3.2. Guests are PROHIBITED from:

3.2.1. Enter the service and other technical premises of the Hotel, independently adjust any engineering and technical equipment of the Hotel without the special permission of the Contractor.

3.2.2. Allowing strangers (persons who are not parties to this Agreement) to remain in the room, or handing them the room key. The Guest is liable, in accordance with applicable law, for the actions of their invited guests in the event of damage to the Hotel or other Hotel Guests.

3.2.3. Bring alcoholic beverages into the Hotel.

3.2.4. Accommodation with animals.

3.2.5. Accommodation in rooms for more people than the number of accommodation places provides.

3.2.6. Smoking tobacco products, tobacco heating systems, electronic smoking systems, and related liquids is prohibited in the Hotel. If a visitor (customer, client, etc.) is found to be in violation of this rule, a fine of 100,000 (one hundred thousand) tenge will be imposed, which the violator must pay within one business day upon the Hotel's request.

3.3. The Guest has the right:

3.3.1. Require the Contractor to provide high-quality Services in accordance with the terms of this Agreement.

3.3.2. Receive necessary and reliable information about the services provided by the Contractor.

3.3.3. The Customer has the right to refuse accommodation services at the Hotel at any time, but is obliged to make mutual settlements with the accommodation service in accordance with the Hotel’s terms and conditions.

3.3.4. The Customer has the right to cancel their order/application (reservation) at any time. In the event of a late cancellation or no-show, after prepayment, a refund will be made subject to the penalties stipulated in subparagraph 2.2.3. of this Agreement.

4. Cost of Services and payment procedure

4.1. The cost of the Contractor's services is calculated in accordance with the "Price List for Accommodation Services at the Kazakhstan Hotel" and the "Price List for Additional Services at the Kazakhstan Hotel" in effect at the time of acceptance of the order/application from the Customer.

4.2. The Contractor reserves the right to change the price of hotel services during the term of this Agreement, notifying the Client (Consumer) thereof by publishing a new price list on the Contractor's official website. All reservations made and paid by the Client (Consumer) prior to the change in the price of hotel services are not subject to change.

4.3. The Customer (Consumer) shall pay 100% (one hundred percent) of the booked hotel services prior to check-in at the Hotel. Check-in at the Hotel without prepayment is not permitted. Payment shall be deemed to have been made upon receipt of funds in the Contractor's bank account or cash desk.

4.4. Mutual settlements under this Agreement shall be carried out in the national currency – tenge.

4.5. The room price includes:

— accommodation in a room;

- other free services.

4.6. Other additional services are paid for by the Customer (Consumer) separately.

5. Procedure for provision of Services

5.1. The quality of the services provided must comply with the terms of this Agreement and the requirements generally imposed on these services.

5.2. The rules of accommodation at the Hotel are established by the Contractor.

6. Acceptance of services rendered

6.1. At the request of the Customer (Consumer), who is an individual, the Contractor issues to the Customer (Consumer) the following documents confirming the provision of hotel services to him by the Contractor: Guest invoice (folio), fiscal receipt.

6.2. If the Customer (Consumer), as a representative of a legal entity, requires documents confirming the provision of hotel services to him (his Consumers) (certificate of work (services) performed, invoice), then he is obliged to notify the Contractor about this before or during the check-in of his Consumers at the Hotel.

6.3. Otherwise, hotel services are considered to be rendered to an individual, and the provision of documents confirming the provision of hotel services to the Consumer is carried out in the volume and manner established by clause 6.1. of this Agreement.

6.4. The issuance of the documents specified in this paragraph to the representative of the Customer (legal entity) is carried out on the basis of the required details provided by the Customer (legal entity).

6.5. In the absence of written claims from the Customer regarding the Services rendered by the Contractor within 10 (ten) business days from the date of sending the certificates of work performed (services) to the Customer, the Services will be considered rendered by the Contractor in full and properly, and the certificates of work performed (services) will be considered signed by the Customer.

7. Force majeure circumstances

7.1. The Parties shall be released from liability for partial or complete failure to fulfill their obligations under this Agreement if it was a consequence of force majeure circumstances (flood, earthquake, issuance of regulations or orders of government bodies prohibiting or otherwise impeding the fulfillment of obligations), provided that these circumstances made it impossible for either Party to fulfill its obligations under the Agreement.

7.2. The deadline for fulfilling obligations under the Agreement shall be extended in proportion to the time during which the force majeure circumstances were in effect, as well as the consequences caused by these circumstances.

7.3. In the event of a force majeure circumstance, either Party shall notify the other Party in writing within 5 (five) business days of its occurrence. Such circumstances must be confirmed by an authorized government agency or authorized organization.

7.4. Failure to notify or late notification deprives the Party of the right to refer to any of the above circumstances as grounds for exemption from liability for failure to fulfill obligations under the Agreement.

8. Other conditions

8.1. This Agreement shall enter into force from the moment the Parties commence the process of registration of the placement, namely:

— personal completion by the Customer of the Questionnaire of the established form (or ordering hotel services in the form of a reservation: verbal, by telephone, in writing, by mail, etc.);

— payment by the Customer for the services provided in cash, by bank transfer or via a POS terminal;

— issuance by the Contractor of documents of the established form confirming the receipt of funds from the Customer.

8.2. The Client has the right to refuse the Contractor's services at any time. The Client's refusal entails the termination of all Contractor's obligations to the Client from the moment of such refusal.

8.3. The Contractor has the right to unilaterally terminate this Agreement.

8.4. The Contractor reserves the right to amend the terms of this Agreement and introduce new Appendices to this Agreement without prior notice. The Client, aware of the possibility of such changes, agrees to their implementation. Unless the effective date of the changes is specified separately, they will take effect upon their publication on the Contractor's website: www.kazakhstanhotel.kz or upon their signing and posting in public areas of the Hotel. The Client's continued use of the Contractor's services after such changes constitutes the Client's consent to them.

8.5. All disputes and disagreements that may arise in connection with this agreement will be resolved through negotiations. If disputes and disagreements are not resolved through negotiations between the Parties, they will be resolved through legal proceedings in the court at the location of the Contractor in accordance with the legislation of the Republic of Kazakhstan, with mandatory compliance with the claims procedure. A written claim must be sent to the Contractor's mailing address. The response period to the claim is 30 calendar days from the date of receipt.

9. Legal addresses and details of the Parties:

Artist:

Crown Star Limited Liability Partnership

BIN 160 440 004 068

Legal address: Republic of Kazakhstan, 050010, Almaty, Medeu district, Dostyk ave. 52/2

IBAN / current account: KZ31914002203KZ00K0U

JSC Bereke Bank

BIC: BRKEKZKA

IBAN / current account: KZ918851022039CHTH00

JSC SB "Kazakhstan Ziraat International Bank"

BIC: KZIBKZKA

CEO

Esin Sheikhmus

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